Annual report 2016

Our annual report provides a detailed, integrated view of our financial and non-financial performance in 2016. We provide insights on the progress on implementing our ‘Closer to the customer strategy and our management priorities of capital, performance and customer.

View our Annual report

How we create value

Our value creation model illustrates how we do business with the aim to create long-term value for our shareholders, our customers, our employees and society as a whole.

See how we create value